WALLPAPERS
Do you offer samples of your products?
Yes, absolutely! We have samples of all our wallpapers, panoramics and paints. To find them, all you have to do is go to the product you fancy and select the ‘Receive a sample’ option for just 3 euros.
As a bonus, after your purchase you'll receive a 5% discount code to use on your next order. To get a good idea of how it looks, hang the samples in the rooms where you're going to be painting, so you can see in the light what will look best on you!
How many rolls do I need for my project?
On each wallpaper product sheet, you'll find a calculator to help you estimate the number of rolls you'll need for your project!
Is glue included?
The glue is not included in your order, but Maison Janette offers one from just €6.90.
Where do I put the glue?
If you have the slightest question about laying your strips, don't panic, the "Janette's tips" page has been specially designed to help you 😉
How do you remove traces of glue?
Avoid getting glue on the front of the wallpaper as much as possible. If you do, don't panic, but you'll need to act quickly! Using a damp sponge, remove any excess glue immediately. Gently wipe over the glue stain (without rubbing) and push it outwards! Then, with a dry cloth or cotton tissue, tap directly on the stain to absorb the moisture.
Made from potato starch, the glue we've chosen is environmentally friendly and perfectly suited to our non-woven wallpaper.
And the little extra: a handy measuring lid!
So, shall we get stuck in?
Do you install the decorations?
Maison Janette does not install decorations.
Do you have an installation guide?
Yes, you can find all our advice in the "Janette's tips" tab 😉
How do I prepare my wall?
For best results, your wall should be dry, clean and smooth.
To find all the steps you need to take to hang your wallpaper in the best possible conditions, take a look at the "Janette's tips" tab 😉
Can I remove my wallpaper and re-install it?
You can still reposition the wallpaper while the glue is still drying. Once the glue has dried, you can easily remove the wallpaper, but it cannot be repositioned. That's why we suggest you carefully follow the wallpaper hanging instructions in the "Janette's tips" tab 😉
Can I hang wallpaper in a shower room?
Yes, you can hang wallpaper in a shower room. However, we recommend avoiding areas close to a tap and we also recommend having a window in the room.
What should I do if my wallpapers arrive damaged?
In the event that the product is delivered non-compliant (product error, defective product, damaged or incomplete product), the customer must make written reservations by email: bonjour@maison-janette.com at the latest within forteen calendar days of delivery, to Maison Janette and / or the carrier.
You must check the products before use, no complaint can be taken into account if more than 3 strips of wallpaper have been installed or 2 strips for panoramic custom or for any other product after installation or preparation.
You will find all the information in our general terms and conditions of sale.
Are wallpapers and paintings coordinated?
Yes, because we love infinite creations, our paints have been designed to match our wallpapers perfectly.
PAINTS
Good to know: Paint should always be judged and appreciated dry!
Do you offer samples of your products?
Yes, absolutely! We have samples of all our wallpapers, panoramics and paints. To find them, all you have to do is go to the product you fancy and select the ‘Receive a sample’ option for just 3 euros.
As a bonus, after your purchase you'll receive a 5% discount code to use on your next order. To get a good idea of how it looks, hang the samples in the rooms where you're going to be painting, so you can see in the light what will look best on you!
Is there a wood panelling range?
There is a range of woodwork for your interior furniture. But remember: it's not designed for exterior woodwork!
Is there a colour difference between the photos on the website and the final wall photo?
Yes, there is a slight difference! The difference between the colours in photography and paint is that light works with an RGB (Red, Green, Blue) colour wheel, whereas paint uses a CMY (Cyan, Magenta, Yellow) wheel, which is why we recommend that you order a sample beforehand. To do this, simply go directly to the paint you're interested in and you'll be offered the option of receiving a sample for 3 euros.
How can I avoid paint splashes during application?
You can avoid paint splashes by using masking tape to protect adjacent areas that you don't want to paint. You can also use protective tarpaulins to cover floors and furniture, and wear protective clothing to avoid staining yourself. Use a moderate amount of paint on your brush or roller. Also avoid applying too much pressure to the brush or roller.
How do I prepare a surface before painting it?
Surface preparation is crucial to achieving a satisfactory result. It often involves cleaning, sanding, filling holes and cracks and masking surfaces that are not to be painted.
In what order should I paint the walls in my room?
For best results, start by painting from top to bottom. Practical, isn't it?
Which paint should I use for my ceiling?
We recommend that you use a matt finish for your ceilings! This finish has the advantage of masking small surface imperfections, which is particularly useful for ceilings, which are not always perfectly smooth. Matt paint also absorbs light better, preventing annoying reflections. This gives the ceiling a more uniform appearance.
How long will the paint last?
Maison Janette paint will keep for 1 year.
When my project is finished, where should I store the paint?
First of all, we recommend that you seal your can of paint tightly and keep it in a dry place.
You can keep it for small touch-ups (you're never safe from a snag!) or for a first coat on another wall, especially if it's a light colour.
How do I choose the best finish for my project?
To choose the most suitable finish for your project, you first need to know what finish you want to achieve. If you want a powdery finish, opt for a matt finish, whereas if you want something a little shinier and more enveloping, opt for a velvet finish. You should also bear in mind that matt finishes are not recommended for bathrooms or ceilings, whereas velvet finishes are.
How many coats of paint should I apply?
Start with a coat of undercoat, then two coats for matt or velvet paints. Be careful, some colours may require more than two coats!
How do you apply paint without problems?
1. Draw a pretty ‘W’ with your roller over 1 m².
2. Then criss-cross the passes: first horizontally, then vertically.
3. For the final touch, gently roll in one direction only (horizontal or vertical, it's up to you!) to avoid streaks. And use a generous amount of paint, it helps!
4. Repeat m² by m².
How can I avoid paint drips?
Paint drips can be avoided by applying a thin, even coat of paint, avoiding overloading the brush or roller.
If you're using tape:
- Never let the paint dry before removing the tape, otherwise you'll end up with a mess! Remove it straight after you've finished painting.
- Pro tip: Stick the tape on tightly, press down to ensure it adheres well, then paint a thin coat with the colour of the wall above before tackling the wall below.
How do you create the corners and edges?
- Load your brush well with paint (yes, a lot, don't be afraid!). Preferably use a bevelled brush!
- Flatten the bristles well at the same time as you crush the ‘bead’ of paint with your roller. A real master stroke!
How do I maintain a painted surface?
Maintaining a painted surface often involves regular cleaning to prevent the build-up of dust and dirt. It's important to avoid abrasive products that could damage the painted surface.
Do the wallpapers and paints match?
Yes, because we love infinite creations, our paints have been designed to match our wallpapers perfectly.
How do I choose the right brushes?
- For rollers: 10 mm polyester microfibre (a classic!)
- For rechampi: A special water-based brush (because we like it precise)
Tip from the Maison Janette team : before each use of your roller, wrap it in masking tape, then tear it off to remove any stubborn hairs that could end up on your wall!
How do I wash my brushes?
1. First, scrape off any leftover paint as if you wanted to save every drop. It's ecological and economical!
2. Rinse your brushes once with water.
3. Round two: soapy water to clean them thoroughly!
4. Rinse until the water runs clear, just like after a good wash!
Tip from the Maison Janette team : Warm water works best!
So get out your brushes and rollers! 🎨
DELIVERY & RETURNS
Which countries do you deliver to?
At the moment, we deliver to France and Belgium. But we'll be moving into new countries soon, so stay tuned! 😊
What is the status of my order?
You can check the status of your order at any time by logging on to your personal space.
How long does it take to receive my order?
It generally takes between 48 and 72 hours to receive your order of wallpaper/posters/samples/accessories.
It generally takes between 8 and 15 days to receive your customised panoramic order (personalised product).
It usually takes between 7 and 15 days to receive your painting order.
What should I do if there is an error in processing my order?
If there is an error in the processing of your order, you can contact Maison Janette's customer service department at this email address: bonjour@maison-janette.com.
Can I return a product?
Wallpapers :
You have 21 days after receiving your order to change your mind. Contact us at bonjour@maison-janette.com or by telephone on 03.20.61.72.10 to let us know. You are responsible for the cost of returning the product, and it must be returned within 21 days of your request. We will refund you within 14 days of receipt and verification.
Accessories :
For accessories, you have 14 days to exercise your right of withdrawal. Write or call us, or fill in the form on our website. As with wallpaper, you are responsible for the cost of returning the product, and it must be returned within 14 days. Refund within 14 days after verification.
Paints :
For paints, no returns are possible as they are made and tinted to order.
Panoramas :
Made-to-measure panoramas cannot be returned, as they are made specifically for you and are entirely personalised products.
How do I return a product?
If you wish to return a product, it's very simple! Fill in the form that our customer service department has sent you and slip it into your parcel. Then return it to this address: Maison Janette 4 Rue Konrad Adenauer, 59223 Roncq, France.
The products must be unopened, undamaged, damaged or soiled. The wallpaper must not have been unrolled. To ensure that the products are properly protected for transport, they must be returned in their original packaging.
We reserve the right to refuse a return if these conditions are not met.
Refunds will be made within 14 days of verification of the items.
In the event of abnormal or abusive returns, Maison Janette reserves the right to refuse any subsequent order.
What should I do if I receive a damaged product?
If a product is delivered that is not in conformity (product error, defective, damaged or incomplete product), you must make reservations in writing to the e-mail address bonjour@maison-janette.com within 14 calendar days of delivery.
For any request to return a product for non-conformity, you must obtain a return agreement from Maison Janette's customer service department by contacting bonjour@maison-janette.com or by telephone on 03.20.61.72.10, Monday to Friday, from 9:00 to 12:30 and from 13:30 to 17:00.
Always check your products before use. For wallpaper, if more than three strips are applied, or for made-to-measure panoramas, more than two strips, no claim will be accepted.
For paint, it may appear slightly darker in the pot than the final colour once applied to the walls. To obtain the most accurate colour possible, we recommend testing a sample on the wall or on a small surface to see how the colour appears in your own space. Paint should always be appreciated dry. If it is applied to more than one m², we will not be able to accept any complaints.
If the product does not conform, we will send you a replacement order.
If you have any questions, please contact us at bonjour@maison-janette.com.
PAYMENT
Is the site secure for online payments?
To ensure payment security, the www.maison-janette.com website uses the BNP Group's secure payment service. This service incorporates the SSL security standard. Confidential data (the 16-digit bank card number, the expiry date and the CVX code) are transmitted encrypted directly to the bank's server without passing through the server's physical media. When the order is validated: the payment request is transmitted in real time to the secure remote payment manager. This sends an authorisation request to the bank card network. The telepayment manager issues an electronic certificate which serves as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. of the French Civil Code.
Do you refund unused rolls?
Maison Janette undertakes to reimburse the customer for returned products, subject to compliance with the conditions mentioned above. Any refund following a return will be made via the method of payment used for the initial order, once the product(s) have been returned and within a maximum period of 14 calendar days. Refunds will only be made for products returned as compliant.
Finally, in the event of abnormal or abusive returns, Maison Janette reserves the right to refuse a subsequent order.
You will find all the information in our general conditions of sale.
How is the refund made?
Refunds are made using the same method of payment used for the initial order, once the product(s) have been returned and within a maximum of 14 calendar days. Refunds will only be made for products that have been returned in good condition.
QUALITY
Where are your products made?
Our wallpapers are made in the traditional way in Belgium.
Our panoramas are made locally in Belgium.
Posters are produced in Lille.
The paints are produced in the region.
What should I do if I notice a defect after I've hung the wallpaper?
If you notice a fault after your wallpaper has been hung, stop hanging it and send photos to customer service:
Your customer service is available from 9am to 12.30pm and from 1.30pm to 5pm:
By email: bonjour@maison-janette.com
By telephone: 03.20.61.72.10
GENERAL
I have a question: how can I contact you?
Do you have a question about your online order, home delivery or one of our products?
Your customer service is available from 9am to 12.30pm and from 1.30pm to 5pm:
By email: bonjour@maison-janette.com
By telephone: 03.20.61.72.10
Why create a customer account?
Creating a customer account on our site allows you to :
- View your basket
- Check the status of your order
