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GENERAL TERMS AND CONDITIONS OF SALE AND USE

ARTICLE 1 : NAME

www.maison-janette.com is the online site operated by SAS Maison Janette, a company with a capital of € 300,000, whose head office is located at 4 rue Konrad Adenauer - 59223 Roncq - France and registered with the RCS of Lille Métropole under the number 899 662 803

ARTICLE 2 : APPLICATION OF GENERAL TERMS AND CONDITIONS

The Customer declares to have read and accepted these general terms and conditions of sale and use of the Maison Janette site before browsing the www.maison-janette.com site and placing his order. Any navigation or order on the Maison Janette site validated by the Customer therefore implies acceptance of all of these general conditions.

ARTICLE 3 : PRICE

All the prices indicated on the site www.maison-janette.com are indicated in euros and take into account the French VAT in force and any other taxes, excluding any contribution to shipping costs. If the VAT rate were to be modified, these changes could be reflected in the price of the items without the customer being informed beforehand.

Maison-janette.com reserves the right to modify its prices at any time and without notice. The products will be invoiced on the basis of the prices in effect at the time the order is placed. The products remain the property of Maison-janette.com until full payment of the price. This price is payable in full and in a single payment.

Maison Janette reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order or who would present in his eyes any form of risk.

ARTICLE 4 : VALIDITY OF THE OFFER

Maison Janette's offers are intended only for consumers or professionals having the capacity to contract and having a delivery address in mainland France or Corsica, or using a relay point located in mainland France or in Corsica. All the items visible on the site are available to Customers meeting this criterion, within the limits of available stocks.

In the event of debit or collection for the order of an unavailable item, Maison Janette undertakes to offer a credit or to reimburse the customer within a maximum period of 14 calendar days. Maison Janette undertakes to notify by e-mail the customer who has ordered an unavailable item.

ARTICLE 5 : PRODUCT PRESENTATION

The products offered for sale are described with the greatest possible precision and accuracy in the various sections relating to the products.

However, if errors or omissions may have occurred in this presentation, the responsibility of Maison Janette can not be engaged. The photographs and colours illustrating the products in support of the text do not enter into the contractual field and are only indicative.

ARTICLE 6 : ORDER

6.1Prior identification

To place an order, the customer must identify himself with his email address and password. For any first order, the customer must create an account.

 

6.2 Registration and validation of the order

The customer places his order online from the products in stock and available. Once the basket has been validated, the customer will have to choose his address, his mode of delivery, and validate his means of payment. The contract is formed when the order confirmation is issued and the customer will therefore receive an order confirmation email containing a link to these General Conditions to be formally approved. The contract is formed upon validation of the payment.

 

ARTICLE 7 : DELIVERY

Any order that does not include a custom panoramic is prepared within 24 hours from receipt of payment, Monday to Friday; orders placed on Friday, Saturday and Sunday are shipped on Monday. The approximate delivery time is 2 to 3 working days.

The leadtimes for our products are indicated on the product sheets.

Any order including at least one custom panoramic is prepared within 8 working days from receipt of payment,lthe approximate delivery time is 8 to 10 working days.

Orders placed on public holidays are prepared on the 1st following working day.

An email with the order number and the package tracking number is sent when the order is shipped.

The products are delivered to the address indicated during the ordering process (home or relay point) only in the territory of mainland France and Corsica.

Details of delivery costs and delivery time are indicated before order confirmation. In case of collection of the order in a relay point, a valid identity document will be required. Otherwise, the products ordered cannot be delivered to the customer who has 10 working days to collect his package.

If you notice a delay in delivery of more than 8 working days compared to the leadtime announced in the email sent by the carrier or if you are unable to follow the delivery of your package via the tracking number that was communicated to you , please contact our customer service as soon as possible, who will then undertake the research with the carrier to identify the problem and, if necessary, reship the order as soon as possible.

If the Delivery time exceeds 20 calendar days, the Customer can reach Maison Janette by email at bonjour@maison-janette.com or by phone at 03 20 61 72 10 from Monday to Friday from 9:00 a.m. to 12:30 p.m. and from 1:30 p.m. at 5 p.m. either to claim for the delivery of his order or to request the cancellation of the sale and obtain within a maximum period of fourteen (14) days from his request in this sense the reimbursement of the sums paid on the occasion of the Order.

ARTICLE 8 : PAYMENT

Means of payment
Payment for purchases is made by credit card CB, Visa or Mastercard on the site
Payment for purchases can also be made via the customer's Paypal account. In the case of a Paypal payment, the customer will automatically be directed to his PayPal account. Once the PayPal payment has been validated, the customer can complete their order on the website.
The Customer validates his delivery and billing address, the product (s), the total price. He provides the number of his bank card associated with the expiration date and the CVX code. The card is debited immediately after validation of the order.

Payment verification
Maison-janette.com controls all the orders that have been validated on its site. These controls aim to protect Maison Janette from abusive practices operated by fraudsters. The products remain the property of Maison Janette until full receipt of the order by Maison Janette our services may ask you for all the documents necessary to release your order: proof of address or debit to your name, or proof of address in the name of the person indicated for the delivery address ... These requests will be made by email if necessary.

Payment security
In order to ensure the security of payments, the site www.maison-janette.com uses the secure payment service of the BNP group. This service integrates the SSL security standard. Confidential data (the 16-digit bank card number as well as the expiration date, the CVX code) are directly transmitted encrypted to the bank's server without passing through the physical media of the www.maison-janette.com server. When the order is validated: the payment request is transmitted in real time to the secure electronic payment manager. This sends an authorization request to the bank card network. The electronic payment manager issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. Of the Civil Code.

ARTICLE 9 : RIGHT OF WITHDRAWAL, EXCHANGE, RETURN AND REFUND

 

9.1 Right of withdrawal

 

     - Wallpaper :

The customer has a general legal period of 21 twenty-one days from the date of receipt of the items or collection of the entire order to exercise his right of withdrawal. To do so, the customer must contact Maison Janette customer service by e-mail bonjour@maison-janette.com or by telephone on 03.20.61.72.10.

The simple return of the product, without having previously contacted the customer service Maison Janette, or the refusal to receive the order, are not sufficient to express the desire of the customer to withdraw.

The customer is responsible for the return costs and must return the products within 21 days of his or her retraction request.

The refund will be made within a maximum of 14 days after receipt and verification of the products by Maison Janette.


     - Accessories:

The customer has a general legal period of 14 fourteen days from the date of receipt of the items or withdrawal of the entire order to exercise his right of withdrawal.

To do this, the customer can use a standard complaint form available on the site: or contact Maison Janette customer service by e-mail bonjour@maison-janette.com or by telephone on 03.20.61.72.10.

The simple return of the product, without having previously contacted the Maison Janette customer service, or the refusal to receive the order, are not sufficient to express the customer's desire to withdraw.

The customer is responsible for the return costs and must return the products within 14 days of his or her retraction request.

The refund will be made within a maximum of 14 days after receipt and verification of the products by Maison Janette.


     - Paints :

The right of withdrawal does not apply to paint, which is made and tinted to measure, using a personalised ordering process.


     - Panoramic :

The right of withdrawal does not apply to made-to-measure panoramic products, which are goods made at the customer's request, clearly personalised, and whose manufacture requires special adaptations to meet very precise technical and aesthetic requirements.

 

9.2 Return of products following withdrawal

 

In order to make a return, the customer must complete the form sent by customer service and include it in the parcel before returning the goods to the following address : Maison Janette, 4 Rue Konrad Adenauer, 59223 Roncq, France. Maison Janette will confirm receipt of the return by e-mail.

The products must be returned complete and intact, in new condition: unopened, undamaged, damaged or soiled. Wallpaper must not have been unrolled.

In order for the products to be properly protected for transport, they must be returned in their original packaging and packing. Failure to comply with these conditions may result in the refusal of the return.

Maison Janette undertakes to reimburse the products returned, subject to compliance with the conditions mentioned above. Any refund will be made via the means of payment used at the time of the initial order, within a maximum period of 14 calendar days, only for conforming products returned.

In the event of abnormal or abusive returns, Maison Janette reserves the right to refuse any subsequent order.

 

9.3 Return of a non-compliant product

 

If a product is delivered non-conforming (product error, defective product, damaged or incomplete), the customer must make reservations in writing to the e-mail address bonjour@maison-janette.com within 14 calendar days of delivery.

For any request to return a product for non-conformity, the customer must obtain a return agreement from Maison Janette's customer service department by contacting bonjour@maison-janette.com or by telephone on 03.20.61.72.10, Monday to Friday, from 9:00 am to 12:30 pm and from 1:30 pm to 5:00 pm.

The customer must check the products before use. No claim will be accepted if more than three strips of wallpaper have been applied, or two strips for made-to-measure panoramas, or any other product after installation or manufacture.

Concerning the paint, the paint in the pot when opened may appear slightly darker than the final colour once applied to the walls. To obtain the most accurate colour possible, it is recommended that you test a sample on the wall or on a small surface to see how the colour appears in your own space and wait for it to dry. No claims will be accepted if the paint has been applied to more than 1 m². If you think your paint is faulty, please complete this questionnaire so that we can contact our supplier directly: https://forms.gle/veAKGzjH8SKtjKYi8. Please also contact our customer service team at: bonjour@maison-janette.com, giving your contact details and order information.

Maison Janette cannot be held responsible in the event of misuse of the product, inappropriate storage conditions, or failure to comply with installation and/or maintenance instructions, including the DTU.

Bath differences may occur due to technical constraints linked to production tools. No claims will be accepted for variations in bath compared to the catalogue.

The non-compliant product may be replaced or reimbursed by Maison Janette as soon as it is received.

If you cannot find the answer to your question, please contact us by e-mail at bonjour@maison-janette.com.

 

ARTICLE 10 : RESPONSIBILITY

All items are subject to a legal guarantee of conformity and a guarantee against hidden defects allowing the customer to return the defective delivered items.

- Article 1641 of the Civil Code :
The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer has not acquired it, or has not acquired it. would have given a lower price, if he had known them.

- Article 1648 of the Civil Code
The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. In the case provided for by article 1642-1, the action must be brought, under penalty of foreclosure, within one year of the date on which the seller can be released from apparent defects or lack of conformity.

- Article L.211-4 of the Consumer Code :
The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility.

- Article L.211-5 of the Consumer Code:
To be in conformity with the contract, the good must:

  1. 1. Be suitable for the use usually expected of a similar good and, where applicable:
    correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
    - present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
  2. Or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

- Article L.211-12 of the Consumer Code :
The action resulting from the lack of conformity lapses two years after delivery of the goods.
Compliance is assessed on the date of delivery of the goods and the regulations in force applicable on that date

Maison-janette.com has only one obligation of means in all stages of access to the site, visit, entry of forms, placing of orders, preparation of orders, delivery of orders, returns of products and refunds for returned orders.

Maison-janette.com cannot be held liable for any inconvenience or damage inherent in the use of the Internet network and outside the precautions taken by the company.

All cases of force major, external intrusion or the presence of a computer virus can not engage the responsibility of Maison-janette.com.

The responsibility of Maison-janette.com can not be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products.

Maison-janette.com cannot be held responsible, towards a member or third party assimilated to a professional, for any indirect damage, any operating loss, profit or turnover, occurring in any way whatsoever. that is.

 

ARTICLE 11 : TREATMENT OF PACKAGES NOT DELIVERED BY OUR SERVICE PROVIDER

In the case of NPAI ("Does not live at the Address Indicated"), of a "Unclaimed" package from the delivery provider, of a "Refused" package at the time of delivery, upon collection of the package, Maison Janette will contact the customer to return his order if the product is still available or to refund the order according to the customer's wishes.

Maison Janette reserves the right to refund the order and not to return it.

Maison Janette does not guarantee the reservation of the items ordered and may be required to reimburse the order or one of the products if the product (s) are no longer available.

ARTICLE 12 : INTELLECTUAL PROPERTY

All texts, comments, works, illustrations and images reproduced on the Maison Janette site are protected by copyright, trademark law, patent law and image rights. They are the full and entire property of Maison Janette. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use subject to different or even more restrictive provisions of the Intellectual Property Code, is authorized.

Any other use constitutes an infringement and punishable under intellectual property without prior authorization from Maison Janette. Any total or partial reproduction of the Maison-janette.com website catalog is strictly prohibited. Any link, even tacitly authorized, referring to the Maison Janette site, must be withdrawn at the simple request of Maison Janette.

ARTICLE 13 : COOKIES

Maison Janette informs you that cookies are placed on your computer, your mobile or your tablet when you use and browse the site www.Maison-janette.com.

Cookies are small files used to facilitate your navigation on the site which contain data relating to navigation.

The cookies on the site are cookies specific to the operation and placed on the Client's browser. Maison Janette uses them to manage your identification (customer account, basket, order. These cookies do not contain personal information which is stored in the customer account.

Maison Janette has signed agreements with partners who are involved in monitoring statistics (Google Analytics) or as part of advertising operations (advertising agencies, affiliate platforms). These partners may also be required to place cookies on the browser. These cookies are then used exclusively for the collection of non-nominative information relating to the services entrusted. These cookies can be used to personalize advertisements that are sent to the site or to partner sites.

The Customer can accept or refuse cookies and can manage their preferences via the Internet browser. Maison-janette.com draws your attention to the fact that the refusal of cookies necessary for the proper functioning of www.Maison-janette.com may have the consequence of preventing an order from being finalized on the site.

ARTICLE 14 : TREATMENT OF DISPUTES

Consumer mediation center and conciliators: The Law requires all professionals selling their products to consumers to provide for recourse to a mediator with a view to the amicable resolution of any dispute.

Thus, Maison Janette, will offer in the event of recourse to mediation to use the services of CM2C 14 rue Saint Jean 75017 Paris 06 09 20 48 86 cm2c@cm2c.net

Any dispute involving a professional Client, relating to a sale or provision of services, even in the event of a warranty claim or multiple defendants would, in the absence of an amicable settlement, be the exclusive jurisdiction of the Lille Métropole Commercial Court ruling in French law.

ARTICLE 15 : PERSONAL DATA

Maison Janette, for the purposes of the service, reserves the right to collect personal data relating to site users, in particular by means of "cookies" referred to in article 10. For this purpose, the Maison- site Janette.com has declared a GDPR identification with the CNIL under the number DPO-100391

In all cases, and in accordance with Law No. 78-17 of January 6, 1978, any user or client of the site may at any time oppose the commercial use of said data and also benefits from a right to 'access, rectification and deletion of data concerning him.

All requests relating to this article must be sent by email to bonjour@maison-janette.com

ARTICLE 16: REGULATIONS RELATING TO THE PROTECTION AND USE OF PERSONAL DATA (RGPD)

Maison-janette.com collects personal data on any user browsing, consulting and ordering on its site, in particular through the use of cookies in accordance with the legislation in force.

This data collection takes place when the customer:

  • Create an account
  • Subscribe to the newsletter
  • Place an order or a return request on the site
  • Put products in his shopping cart, using functional cookies to allow him to finalize his purchase later
  • Contact Maison-janette.com customer service by any means of communication made available to them
  • Take part in a promotional game or a competition game
  • Navigate the site and consult articles
  • Share a review with a third party
  • Fill out an information entry form or a questionnaire on the site

 

The data collected is necessary for the following processing:

  • Management and follow-up of the commercial relationship between Maison-janette.com and the customer
  • Sending of commercial prospecting
  • Email reminder in case of abandonment of the cart
  • Personalization of site content, display of targeted advertising
  • Implementation of promotional games
  • Carrying out statistical studies
  • Prevention and fight against fraud during the payment of the order
  • Implementation of community chat

 

The customer must complete all the fields of the account creation form or any information entry form on the site. All information marked with an asterisk is mandatory. They are essential for the smooth running of the customer order. They also allow marketing or statistical studies to be carried out. Any failure to respond will result in the non-creation of the account. The optional information collected allows Maison Janette to get to know the users of the site better.

Access to this data is protected and regulated within Maison-janette.com; the site is hosted on a server guaranteeing an optimal level of security.

The Customer has the right to request access to, rectification or erasure of personal data, or restriction of processing or to object to processing and the right to data portability.

The Customer can send his request accompanied by proof of identity to the following address:

SAS Maison JANETTE - 4 rue Konrad Adenauer – 59223 Roncq ou à l’adresse électronique suivante : dpo@maison-janette.com

The request will be taken into account within one month of receipt.

The customer has the right to lodge a complaint with a supervisory authority.

ARTICLE 17 : MODIFICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE

The general conditions of sale being able to be the subject of modifications, the applicable conditions are those in force on the www.Maison-janette.com site on the date of placing your order.

In the event that one of the terms of the general terms and conditions of sale and use is considered null or unenforceable by a court decision, the other provisions will remain in force.

ARTICLE 18: CONTACT

For any information or question, you can write to us at bonjour@maison-janette.com or contact us by phone on 03 20 61 72 10 from Monday to Friday from 9:00 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:00 p.m. We will be happy to answer you as quickly as possible.